Live chat and an AI support agent (Lyro) for your website.
- Company
- Tidio
- Best for
- Small online shops that want live chat plus an AI agent answering common questions
- Free plan
- Yes. 50 billable conversations, and 50 Lyro AI conversations one time
- Starting price
- Free. Starter $24.17/month, Growth from $49.17/month (US dollars)
- Details checked
- 28 October 2026
Standout features
- Lyro AI agent answers from your own knowledge base and hands over to a person
- Flows for proactive chat and automations
- Lyro can be bought as a stand-alone product
- 7-day free trial on paid plans
Best uses
- Answering delivery and returns questions automatically
- Capturing leads on a shop or service website
- Handing difficult chats to a team member
- Showing proactive messages to visitors
Pros
- Easy to add to a website
- Free plan to test live chat
- Combines AI answers and human support in one inbox
- Clear conversation-based pricing
Cons
- Prices in US dollars, with UK VAT added on top
- Costs rise with conversations and AI conversations
- Free AI conversations are a one-time allowance
- Plus plan starts at $300 a month
How to use Tidio
- Sign up at tidio.com and add the chat widget to your website.
- Add your help pages and common questions as a knowledge base for Lyro.
- Set when a person should take over, and your opening hours.
- Test the bot with real questions from customers.
- Review conversations weekly and fix gaps in the knowledge base.
Example setups for a small business
Delivery questions
Lyro answers delivery and returns questions from your policy pages and hands over if unsure.
Lead capture
A Flow asks visitors on the pricing page if they want a quote and collects their email.
Out of hours
After hours, the bot takes a message and promises a reply the next working day.
Pricing
| Plan | Price | What you get |
|---|---|---|
| Free | $0 / month | 50 billable conversations, 100 visitors reached with Flows, and 50 Lyro AI conversations (one-time). |
| Starter | $24.17 / month | 100 billable conversations, live chat and ticketing, live visitors list, operating hours, basic analytics. |
| Growth | From $49.17 / month | From 250 billable conversations, advanced analytics, user permissions, automatic chat assignment, macros. |
| Plus | From $300 / month plus usage | Premium support, a dedicated success manager, departments, custom branding, OpenAPI. |
| Premium | Contact Tidio | From 3,000 Lyro AI conversations, guaranteed 50% Lyro resolution rate, pay-per-resolution billing. |
| Lyro AI Agent (add-on) | From $32.50 / month | Starts from 50 Lyro conversations, human hand-off, knowledge-based answers. |
Prices change often. Always confirm on the official site. We last checked on 28 October 2026.
