AI customer support agent that works inside Intercom or on top of your current helpdesk.
- Company
- Intercom
- Best for
- Support teams that want an AI agent to resolve common questions
- Free plan
- Free trial. No free plan listed
- Starting price
- From $0.99 per Fin outcome (US dollars). Seat prices are on the official page
- Details checked
- 28 October 2026
Live numbers
- Public interest (28 days)
- 283 views ▲ Growing
Updated 28 October 2026, 15:38. See the full dashboard.
Standout features
- You pay per Fin outcome rather than per conversation
- Works on top of other helpdesks, including Salesforce
- Free, unlimited live chat on all plans
- Customisable tone and answer length
Best uses
- Answering repeat support questions
- Handling out-of-hours chats
- Reducing email backlog
- Support for online shops
Pros
- Pay for resolved questions
- Can be added to a helpdesk you already use
- Hands over to a human agent smoothly
- Free trial
Cons
- The seat prices did not show in the text we could read, so check the official page
- Cost depends on how many outcomes Fin delivers
- Aimed at teams more than tiny businesses
- Prices are in US dollars, with UK VAT added on top
How to use Intercom Fin
- Start a free trial on intercom.com.
- Add your help pages and documents as sources for Fin.
- Set the tone and the cases where it should hand over to a person.
- Test with real past questions.
- Turn it on for a small share of chats first, then widen.
Example setups for a small business
Tone
Answer in a friendly, plain UK English style. Keep answers short.
Hand-over
If the customer asks for a refund or complains, pass the chat to an agent.
Sources
Answer only from our help pages. If the answer is not there, say so.
Pricing
| Plan | Price | What you get |
|---|---|---|
| Fin AI Agent | From $0.99 per Fin outcome | No seats required if you use Fin with your current helpdesk such as Salesforce. Answers email, live chat, phone and more, takes actions in external systems, hands over to people. |
| Essential (Intercom + Fin) | Per seat per month plus Fin outcomes | Messenger, shared inbox and ticketing, pre-built reports, public help center. New customers save 35%. |
| Advanced | Per seat per month plus Fin outcomes | Multiple team inboxes, workflows builder, round robin assignment, private and multilingual help center, 20 free Lite seats. |
| Expert | Per seat per month plus Fin outcomes | SSO, HIPAA support, SLAs, multibrand, 50 free Lite seats. |
Prices change often. Always confirm on the official site. We last checked on 28 October 2026.
