Free bot platform inside Telegram: support, orders, payments and AI assistants.
- Company
- Telegram
- Best for
- Businesses whose customers already use Telegram, and developers who want a free platform
- Free plan
- Yes. The platform is free for users and developers
- Starting price
- Free
- Details checked
- 28 October 2026
Standout features
- More than 10 million bots on the platform, according to Telegram
- Mini Apps built with JavaScript can replace parts of a website
- Telegram Stars let bots sell digital goods and services
- Telegram Business users can connect a bot to answer messages on their behalf
Best uses
- Order updates and booking reminders
- Customer support questions with human hand-off
- Selling digital products inside Telegram
- Notifications for a team or community
Pros
- Free for users and developers
- Well documented, with an official API and a bot called BotFather to create bots
- Supports payments, games and mini apps
- Works with AI assistants and automation tools
Cons
- Only reaches customers who use Telegram
- You build or buy the bot yourself, or pay someone to do it
- Check Telegram’s terms and your data protection duties before storing customer information
- Features and fees for selling goods can change, so read the official docs
How to use Telegram bots
- Open Telegram and message @BotFather to create a bot and get its token.
- Keep the token secret: anyone who has it can control the bot.
- Connect the bot to a builder such as n8n, Make or Zapier, or write it with the official API.
- Test it with a private chat first.
- Tell customers how to find and use it.
Example setups for a small business
Order status
A customer sends their order number and the bot replies with the delivery status.
Booking reminder
The bot sends a reminder the day before an appointment and lets the customer confirm.
FAQ helper
The bot answers five common questions and offers to connect a person.
